Professional Service

We have worked with numerous architects and interior designers to develop specially crafted products for professional projects. We are happy to work with professionals and can provide actual material samples. Simply contact us!

Our Guarantee

We offer a complete no risk guarantee with many of our products because we want you to be satisfied and happy with your purchase. Our products are designed to last for many years. There is no warranty or guarantee for any of copper sheet products due to the nature of product. If something happens in transit or it arrives damaged please contact us as soon as possible (BEFORE you have cut, opened, altered or installed it).

Quality

Pure copper sheets,  undergo a variety of controlled "Earth Burial" processes-each creating a unique patina and color. Not only is the copper and construction substantial, the finish is durable. Just like the raku ceramics process, nature intrudes, defining the process and product. That's what we hope for! It amazes us each time we see sheets of pure, lustrous, machined copper transformed. Magic!

Shipping
We currently ship in the USA only from our website (International shipping is available on phone orders). Most producs are shipped by UPS and FedEx Ground within 1-3 business days of your order. Small orders can be sent by the US Postal Service in their Flat Rate boxes. Large orders are shipped by truck. Shipping is FOB: out of our warehouse is Kansas City at our cost plus a modest handling/packing charge. Most orders ship out within 2 weeks of purchase from the central warehouse located in Kansas City. You will receive a tracking number once your order has shipped.

Canceled Orders
Orders that are canceled before shipping are subject to a 15% re-processing fee to cover the time and expense of canceling the order and issuing a refund.

 

Customer Service

To receive professional advice on the purchase of the right copper products to fit your needs. The customer service staff can also aid you with site navigation, product stock, production schedule or any other questions regarding your order.

Hours of Operation

Monday through Friday – 9:00 AM to 5:00 PM PST
Saturday – Closed
Sunday – Closed

PHONE: (888) 765-6763
Email:
[email protected]

Mailing Address
Total Copper
4533 MacArthur Boulevard STE 5208
Newport Beech, California 92660

Returns
Products may be returned within 14 days of purchase as long as they are unused and unmarked. You are responsible for paying the return shipping charge. Any returned product that is cut up, damaged, or shows signs of use will not be accepted and will be returned to the customer. Upon our acceptance of the merchandise in like new condition, the purchase price will be credited to the credit card used for the original purchase minus a 25%
restocking fee. Your return will be processed within 2 weeks (excluding Saturdays, Sundays, and holidays) after receipt of the item. Please note that Total Copper will not accept returns of any backsplash sheets, trim pieces,
24 gauge copper and 36 gauge copper sheets totaling over 3 sheets or more.

Sending Your Return
You can return your items with a few simple steps:
1. Contact us for an RMA number and we will provide you with a return shipping address.
2. Please pack the items securely with plastic wrap to ensure the products are not damaged during shipping.
3. Items must be returned by a shipping service that issues a tracking number and must be insured for the complete purchase price.
4. Please allow 2 weeks processing time after we have received your item for credit.