We currently ship in the USA only from our website (International shipping is available on phone orders). Most products are shipped by UPS and FedEx Ground within 1-3 business days of your order. Small orders can be sent by the US Postal Service in their Flat Rate boxes. Our copper sheets are handmade to order and usually ship out in 4-7 business days of purchase from the central warehouse located in Kansas City. Large orders are shipped by truck. Shipping is FOB: out of our warehouse is Kansas City at our cost plus a modest handling/packing charge. Most orders ship out within 2 weeks of purchase from the central warehouse located in Kansas City. You will receive a tracking number once your order has shipped. Copper sheets over 8 and 10 foot long must be shipped flat in a wood crate via Freight. Our online system does not calculate the correct shipping as trucking rates are currently in flux. There will be additional freight charges on these sizes so it is best to order them over the phone. We will contact you within one business day via email or phone with your freight charge.
Orders that are canceled before shipping are subject to a 15% re-processing fee to cover the time and expense of canceling the order and issuing a refund.
Products may be returned within 14 days of purchase as long as they are unused and unmarked. You are responsible for paying the return shipping charge. Upon our acceptance of the merchandise in like new condition, the purchase price will be credited to the credit card used for the original purchase minus a 25% restocking fee. Your return will be processed within 2 weeks (excluding Saturdays, Sundays, and holidays) after receipt of the item.
Sending Your Return
You can return your items with a few simple steps:
1. Contact us for an RMA number and we will provide you with a return shipping address.
2. Please pack the items securely with plastic wrap to ensure the products are not damaged during shipping.
3. Items must be returned by a shipping service that issues a tracking number and must be insured for the complete purchase price.
4. Please allow 2 weeks processing time after we have received your item for credit.
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